Terms & Conditions
Last updated: September 2026
Services
StepWithSerg provides professional sneaker cleaning and restoration services. All services are subject to availability and our assessment of the item's condition.
Pricing
Fixed-price services are charged at the listed price. Services marked "From" are priced based on the specific requirements of your item — the final price will be confirmed before any work begins.
Turnaround times
Turnaround times are estimates and may vary depending on workload and the condition of items received. We will keep you informed of any delays.
Liability
We take every care with items entrusted to us. In the unlikely event of damage, our liability is limited to the cost of the service paid. We are not liable for pre-existing damage or wear.
Cancellations
Please contact us as soon as possible if you need to cancel or reschedule. Once work has begun on your item, the service fee is non-refundable.
Governing law
These terms are governed by the laws of England and Wales.